Mision and vision

Responsible hotel in Cali

SUSTAINABILITY POLICY

At Torre de Cali Plaza Hotel we are committed with the environment, which allows participatory and integrated action of our associates to promote the conservation and protection of natural resources, with the knowledge of rights and duties from the guest collaborators and suppliers, as well the social and cultural responsibility strengthening of our region, we are the framework of sustainable tourism with the objective to follow the guidelines of environmental practices that minimize negative impacts generated.

We commit to prevent the commercial sexual exploitation of children, girls, and teenagers (escnna), addition to ensuring the conservation of tangible and intangible cultural heritage of the environment where we are located integrating gastronomy, art, among others.

RIGHTS AND DUTIES OF THE ASSOCIATES OF TCPH FOR THE COMMITMENT WITH THE SUSTAINABILITY

RIGHTS AND DUTIES OF THE SUPPLIERS FOR THE COMMITMENT WITH THE SUSTAINABILITY

RIGHTS AND DUTIES OF THE GUESTS AND VISITORS FOR THE COMMITMENT WITH THE SUSTAINABILITY

MISSION

Torre de Cali Plaza Hotel seeks to offer guests and visitors the excellence in our products and services, standing out for our service attitude, teamwork, commitment to sustainability, assertive communication and management of our processes properly controlled generating with these the satisfaction of guests, visiting customers, partners and owners exceeding their expectations. VISION

In Torre de Cali Plaza Hotel we want to be recognized for our constant attitude of service, hospitality and warmth generating pleasant experiences to our guests and visitors all this thanks to our teamwork, commitment to the environment and the culture of our region, quality in our products and services and focus on improving our processes.

QUALITY POLICY

In TORRE DE CALI PLAZA HOTEL, we are always willing to offer our guests and visitors the best experience by offering our products and services with quality as the main way to improve in compliance with the current legal regulations. Therefore our integrated Management Systems follow the following guidelines: - Fulfill the requirements of the guests achieving their satisfaction by providing a timely and warm service. - We maintain a commitment with the improvement in all our services, products and processes. - Contribute to the care and protection of the environment with the correct identification of environmental aspects and impacts. - The associates of the Hotel are committed to the fulfillment of the objectives outlined in the times established by the organization. - At Torre de Cali Plaza Hotel, human resources are very important and for this reason we place great emphasis on the selection, development and promotion of our associates in the search for their professional and personal growth. QUALITY OBJECTIVES

1. Strengthen our customer service with services and products that satisfactorily meet their needs. 2. To build the loyalty of our current and potential guests with quality products and services. 3. To highlight our strengths as an accommodation and lodging establishment seeking to make the guest feel satisfied with the service and product offered. 4.To always work as a team with assertive communication, providing permanent training. 5. Continue with our commitment to environmental, socio-cultural and economic aspects which make us a sustainable hotel. VALUES THAT SIGNIFY OUR COMPANYbr>
1. QUALITY OF SERVICE 2. WARMNESS 3. SERVICE APPROACH 4. TEAMWORK 5. ASSERTIVE COMMUNICATION 6. LEADERSHIP 7. COMMITMENT TO OUR WORK 8. HONESTY 9. INNOVATION 10. ENVIRONMENTAL AWARENESS 11. SUSTAINABLE DEVELOPMENT CERTIFICATES:

Letter of sustainability certificates
Water and Energy Saving Campaign
Campaign for the preservation and conservation of flora and fauna
Campaign of prevention and complaint against the ESSCNA
Campaign against the illegal traffic of cultural interest goods
Recycling Battery Support
Water and Energy Saving Awareness
Sustainability Policy in Torre de Cali Plaza Hotel
Legislation Law of Sustainability
Legislation Fight against the illegal traffic of cultural interest goods
Main sites of the city of Cali and Responsible Behaviors
Sustainability sheet